PRIVACY POLICY

This Privacy Policy explains how EveryNeed Logistics Pvt. Ltd., a company incorporated under the Companies Act, 2013 and established in 2025, operating under the brand En1 Loads, collects, uses, stores, and protects your personal information when you use the En1 Loads mobile application and related services.

1. INFORMATION WE COLLECT

We collect information that helps us operate efficiently, verify users, and provide logistics services in India's trucking industry.

A. Information You Provide to Us

• Full name, mobile number, email address, company name, and business details
• KYC and compliance documents (PAN, Aadhaar, GSTIN, RC book, permit, insurance, driver's license)
• Pickup and delivery locations, cargo details, and vehicle preferences
• Payment information (UPI, bank details - if you opt for in-app payments)
• Feedback, ratings, and support requests

B. Information Collected Automatically

• Device and app usage data (model, OS version, App interactions, crash reports)
• Location data (GPS) for trip tracking - collected only with driver/carrier consent
• IP address and network identifiers for fraud prevention and security
• Cookies or similar technologies (if you access web links or marketing pages)

C. Information from Third Parties

We may receive verified KYC status or payment information from financial institutions or identity-verification partners.

2. HOW WE USE YOUR INFORMATION

We use your information only for legitimate business purposes, including:

• To create and manage your account on En1 Loads
• To match Shippers and Carriers for load bookings
• To enable real-time GPS tracking and trip updates
• To generate digital documents (e-LR, e-POD, invoices)
• To facilitate payments and transaction records
• To improve our App performance and customer support
• To prevent fraud, ensure security, and comply with legal requirements
• To communicate about updates, promotions, or policy changes

We do not sell or rent user data to third parties.

3. LEGAL BASIS FOR PROCESSING

We process data based on:

• Your consent (given when registering or enabling GPS tracking)
• Contractual necessity (for booking and trip management)
• Legitimate interest (to enhance service quality and safety)
• Legal obligations under Indian law (tax, compliance, audit)

4. DATA STORAGE AND SECURITY

All data is stored securely on cloud servers. We use industry-standard encryption (HTTPS + AES 256-bit) for data in transit and at rest.

Access controls restrict data to authorized employees only.

Regular security audits and backups are performed to minimize risk of data loss or unauthorized access.

5. DATA RETENTION

We retain user data for as long as necessary to fulfill service obligations or as required by law. After this period, data is securely deleted or anonymized.

Examples:

• Account information: active period + 3 years
• Trip and invoice records: up to 8 years (for tax compliance)
• GPS and tracking logs: up to 90 days after trip completion

6. DATA SHARING

We may share your data only in these cases:

• With Carriers and Shippers for executing confirmed loads
• With trusted service providers (payment processors, cloud hosts, analytics)
• With law enforcement or regulators when legally required
• With business partners for fraud prevention or risk management

All third parties are bound by strict confidentiality and data-protection obligations.

7. USER RIGHTS

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access and review the information we hold about you
• Request correction or deletion of inaccurate data
• Withdraw consent for GPS tracking or marketing communications
• Request a copy of your data in portable format
• Lodge a complaint with the Data Protection Board of India (if applicable)

You can exercise these rights by emailing support@en1loads.com.

8. CHILDREN'S PRIVACY

En1 Loads is intended only for users aged 18 and above.

We do not knowingly collect information from children. If we learn that data belongs to a minor, we will delete it immediately.

9. INTERNATIONAL DATA TRANSFER

While our primary servers are located in India, some data may be processed on cloud servers in other jurisdictions (e.g., Azure regions).

All transfers comply with applicable data-protection laws and security standards.

10. COOKIES AND ANALYTICS

If you visit our website or landing pages, we may use cookies for:

• Session management and login authentication
• Traffic analytics (Google Analytics or Firebase Analytics)
• Advertising performance tracking

You can disable cookies through your browser settings.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available in the App and on our website. Your continued use after changes means you accept the updated Policy.

12. CONTACT US

If you have questions or concerns about this Privacy Policy or your personal data, please contact us at: